Hotels & Lodging: Front Desk & Reservations Certificate

Get Certified. Get Hired. Get Ahead.

 

The Hotel Front Desk Operations Certification Course at the School of Travel and Tourism offers hands-on, in-person training that prepares you to work at the heart of the hospitality industry. From first impressions to final check-out, the front desk is where guest experiences are made—and where your career begins.

Whether you're entering the workforce, changing careers, or adding to your skills, this course equips you with everything you need to succeed in hotel and resort settings.

 

What You’ll Learn

In just weeks, you’ll gain the front-line skills that make hotels run flawlessly: guest check-in/check-out procedures, reservation systems mastery, problem-solving with professionalism, upselling techniques, and delivering five-star service under pressure. You’ll train with AHLEI’s START curriculum — the global gold standard — ensuring you’re workforce-ready from day one.

​

Who This Course is Ideal For

This program is perfect for aspiring hospitality professionals, career changers, and current employees looking to move into front desk or guest service roles in hotels, resorts, or other lodging properties.

​

Why Choose This Course

Front desk roles are the gateway to high-paying hospitality careers. With our in-person, industry-connected training, you’ll not only earn an internationally recognized certificate but also gain real-world practice in a professional setting — making you job-ready the moment you graduate.

​

Real-World Experience Included

Take what you learn in the classroom and apply it on-site! Eligible students may qualify for:

• Practicum hours at local hotel properties

• Internship placement with partnering hospitality employers

• Employer networking events and site tours

​

Certification You Can Use

Upon successful completion, students will receive a Hotel Front Desk Professional Mastery Certificate from the School of Travel and Tourism. You'll also be prepared to take the AHLEI Front Desk Representative Certification Exam—an industry-recognized credential sought by employers worldwide.

​

Course Details

• Format: In-Person 

• Length: 4 Weeks

• Location: SOTAT Campus

​

Start Date: 

• January 12 - 09 February, 2026

• April 06 - 04 May, 2026

• Class Schedule: [Insert Weekly Schedule or Time Options]

• Tuition: $1599 + $150 Enrollment Fee to confirm your registration

• Materials: Workbook, Software Access, Career Resources 

​

Who Should Enroll?

This course is perfect for:

• High school or CTE students interested in hospitality

• Job seekers looking for immediate employment skills

• Individuals preparing for hotel, resort, or travel industry careers

• Anyone passionate about creating unforgettable guest experiences

 

Ready to Get Started?

Enrollment is now open!